Wednesday, April 7, 2010

Types of Customer Contact

Coca Cola provides 2 types of customer contact. Their website has virtually all the information any customer can possible have a question too. It provides a listing of every single product brand they have available. Everything from their history starting in 1886 to new commercials and campaigns being done today can be found on their website. Coca Cola being a global company has their website accessible in almost all languages. The every day customer can simple log on to cocacola.com and find what they are looking. Even myself as a student was able to find what I needed in a section concentrated on students and research information I may be looking for. Secondly, customers can sign up for daily, weekly, or monthly newsletter to maintain updated on any promotion or survey can be conducting. It provides customers with any new brand launch and special events being hosted.

No comments:

Post a Comment